SEAGM User Guide

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User Guide

FAQs

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User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

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How to view your order status in SEAGM?

When you submit an order at SEAGM, "My Orders" begins to update the order status. You may view the status/details of your order at any time by visiting the "My Orders" page under your SEAGM account. These are some visual pictures that represent an order status as shown below: A: If your order sta

FAQs: Game/Gift Card Code Error During Redemption.

1. I had purchased a gift card from SEAGM and during redemption, an error showed "Code entered is not valid/ Invalid card code/Wrong pin code". What should I do? Regarding this error, kindly try to enter the code manually, and make sure that there are no "spaces" left front and back of the card ser

How to exchange STAR collected in SEAGM?

STAR Rewards: Rewards for MVPs! Because we love you, we would like to reward you every time you top up from us. Earn STARs with every 100 SEAGM credits you spent with us and enjoy rewards with the STARs. How many levels are there in this STAR Rewards Program? There are 4 levels in the STAR Rewards

FAQs: SEAGM Account Identity Verification.

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

How to topup Poppo Live Coins in SEAGM?

Step 1: Register or log in to SEAGM, on the top right side of the page, search "Poppo". Step 2: Select "Poppo Live Coins" under the game top-up and choose your preferred amount of coins needed. After choosing, kindly enter your charge account information and click "Buy Now" to proceed. Step 3: Kind

How to generate an e-invoice after spending in SEAGM?

SEAGM e-invoices: Only completed payments are eligible for invoice issuance. Each payment can generate an e-invoice only ONCE. To issue an invoice, please provide your tax information. Note: 1. Please make sure that the tax information is entered correctly. No changes are allowed once it's

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How to purchase Steam GRID Legends from SEAGM?

GRID Legends delivers thrilling wheel-to-wheel motorsport and edge-of-your-seat action around the globe. Create your dream motorsport events, hop into live multiplayer races, be part of the drama in an immersive virtual production story, and embrace the sensation of spectacular action racing.Note:Th

FAQs: Error "Sorry. The Malaysia of your mobile phone number is not in the regional whitelist. Please modify your phone number."

1. Why am I seeing the error: "Sorry. The Malaysia of your mobile phone number is not in the regional whitelist. Please modify your phone number"? This error appears at checkout when the currency you selected does not match the country linked to your verified account. Our system requires the currenc

How to purchase the Just Eat Gift Card [UK] from SEAGM?

With a Just Eat Gift Card, your recipient can browse a vast selection of restaurants, cafes, and cuisines available on the Just Eat platform. Whether they're craving a classic pizza, a hearty curry, or a refreshing salad, there's something to satisfy every taste bud. The Just Eat Gift Card offers un

How to pay using BPI Bank Transfer [PHP] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may change from time to time.2. E-Wallet [PHP] payment method is ONLY available for Philippine users under the Philippine peso [PHP] in SEAGM. 3. Kindly make sure that NO virtual private network (VPN) has been

FAQs: SEAGM Two-Factor Authentication [2FA] Login.

Important Note: Only 1 account per user is allowed in SEAGM. No multiple logins are allowed in SEAGM. Please do not enable any VPN, TOR, Game Boosters or Proxies when accessing our website. 1. When did SEAGM launch two-factor authentication [2FA]? SEAGM officially launched the 2FA secure login

How to find the SEAGM Ministore on your OPPO Smartphone?

Oppo Mini-Store is currently available in: OPPO Mini-Store MalaysiaOPPO Mini-Store Malaysia [Oppo payment method]OPPO Mini-Store VietnamOPPO Mini-Store ThailandOPPO Mini-Store Thailand [Oppo payment method]OPPO Mini-Store IndonesiaOPPO Mini-Store Indonesia [Oppo payment method]OPPO Mini-St