SEAGM User Guide

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User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

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Understanding the SEAGM Cashback Program: FAQs.

This FAQ covers the most common questions about the SEAGM Cashback Program, including how Cashback works, how it can be used, and important information regarding eligibility and expiry.1. What is Cashback, and how does it work?Cashback is a promotional platform credit awarded on eligible purchases m

FAQs: Direct Top-Up Order Issue In SEAGM.

1. My order status shows "completed", but the amount does not reflect in-game account. What should I do? If your order status shown in the SEAGM account was completed but the amount does not reflect, please do log out and log in again to your game account. This is because sometimes there are possibi

FAQs: Game/Gift Card Code Error During Redemption.

1. I had purchased a gift card from SEAGM and during redemption, an error showed "Code entered is not valid/ Invalid card code/Wrong pin code". What should I do? Regarding this error, kindly try to enter the code manually, and make sure that there are no "spaces" left front and back of the card seri

FAQs: SEAGM Account Identity Verification.

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

How do I apply coupons to products with special deals in SEAGM?

Important information: 1. Special deal discount is NOT applicable when the coupon is being applied. Members can choose either to stick with the original SEAGM special deal discount OR apply the coupon for the discount. 2. Available coupons offered by SEAGM are for selected products ONLY. Items off

How to generate an e-invoice after spending in SEAGM?

SEAGM e-invoices: Only completed payments are eligible for invoice issuance. Each payment can generate an e-invoice only ONCE. To issue an invoice, please provide your tax information. Note: 1. Please make sure that the tax information is entered correctly. No changes are allowed once it's

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How to purchase March of Empires in game weekly pack using Google Play Gift Card purchased from SEAGM?

Note: The Google Play gift cards sold by SEAGM are region-locked products. Please ensure that the gift card’s region matches the region of your registered Google account.Step 1: Once the purchase from SEAGM is completed, kindly retrieve your game card code in "My Cards".Step 2: Install and launch th

Why Is My Purchased Code Showing as Used or Invalid?

At SEAGM, all game card codes, gift cards, CD keys, mobile reload codes, and console codes are obtained from our verified distributors. All codes are carefully reviewed and considered valid and genuine before being delivered to customers. If your purchased code displays a "Used", "Invalid Code", or

How to redeem a Steam Wallet Code purchased from SEAGM?

Step 1: Log in to your Steam account. Under "Account details", click "add funds to your Steam wallet" to proceed to the next page. Step 2: Click Redeem a Steam Gift card or Wallet Code. Note: If you have never used Steam Wallet credit on your account, you may be prompted to enter your current addres

How to purchase Steam Wallet Code from SEAGM?

Important note: Steam users are only allowed to redeem the Steam Wallet Code according to their original Steam Wallet's currency and regional settings. All purchases on SEAGM are final. Once delivered, they cannot be returned, exchanged, or refunded.Step 1: Login/register an account in SEAGM. On the

How to redeem Korean Google Play Gift Card (KR) purchased from SEAGM?

Google Play Gift Card is the prepaid top-up card for Google Play Balance. It can be redeemed to pay for thousands of books, songs, movies, apps, magazines and many more on the Google Play store. PLEASE READ CAREFULLY BEFORE AGREEING TO PURCHASE: Google Play Gift Card KR is only valid for IP address

How to buy HitPoints USD card from SEAGM?

HitPoints is an e-currency. HitPoints wants to give gamers and publishers alike full access to the gaming market. Whether it's buying a new game or just a simple microtransaction, we want to give you the option to pay the price that everyone else is paying. Games shouldn’t be worth 3X more just beca