SEAGM User Guide

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User Guide

FAQs

Account

Apps

Orders

Payments

Balances

Airtime

Cards

Top-up

Announcement

User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

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How to view your order status in SEAGM?

When you submit an order at SEAGM, "My Orders" begins to update the order status. You may view the status/details of your order at any time by visiting the "My Orders" page under your SEAGM account. These are some visual pictures that represent an order status as shown below: A: If your order sta

FAQs: SEAGM STAR Rewards Program.

1. What is SEAGM STAR Rewarding Program all about? SEAGM STAR Rewards Program is a rewarding program for SEAGM loyal users when they make each purchase within SEAGM. Members can redeem the discount coupons, game cards, game credits, physical products, and more with the STARs amount collected. 2.

How to exchange STAR collected in SEAGM?

STAR Rewards: Rewards for MVPs! Because we love you, we would like to reward you every time you top up from us. Earn STARs with every 100 SEAGM credits you spent with us and enjoy rewards with the STARs. How many levels are there in this STAR Rewards Program? There are 4 levels in the STAR Rewards

FAQs: SEAGM Account Identity Verification.

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

How to complete the SEAGM KYC verification process quickly and smoothly?

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

How to generate an e-invoice after spending in SEAGM?

SEAGM e-invoices: Only completed payments are eligible for invoice issuance. Each payment can generate an e-invoice only ONCE. To issue an invoice, please provide your tax information. Note: 1. Please make sure that the tax information is entered correctly. No changes are allowed once it's

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How to make payment with Cebuana [PHP] in SEAGM?

Cebuana Lhuillier is a pawnshop chain offering OTC payments, remittances, and microloans in the Philippines. Customers can pay bills or shop online using cash in over 3,500 branches nationwide.Note: 1. Cebuana [PHP] payment method is ONLY available for Philippine users under the Philippine peso [PH

How can I delete my SEAGM Account?

SEAGM recently updated the system, and one of the functions, "Delete Account", has been added. Users may now choose to delete the SEAGM account by themselves on the account profile page. Refer to the steps to complete the account deletion process. Note: Your product information/order information on

How to pay using ShopeePay VN eWallet [VND] in SEAGM?

ShopeePay.vn e-wallet allows users to pay online on Shopee - Vietnam's No. 1 e-commerce platform, pay bills, top up phones, transfer money and pay by scanning QR codes right at the store. Note:1. A processing fee will be applied automatically during each checkout. Costs vary and may change from time

How to make payment using Credit/Debit Card [VND] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may be updated from time to time.2. Credit/Debit Card [VND] payment method is ONLY supported under Vietnamese dong [VND]. 3. Kindly make sure that NO virtual private network (VPN) has been enabled during check

How to make payment using Credit/Debit Card [CHF] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may be updated from time to time.2. Credit/Debit Card [CHF] payment method is ONLY supported under Swiss Franc [CHF]. 3. Ensure that NO virtual private network (VPN) has been enabled during checkout. Step 1: C

How to make payment via PayNow [SGD] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may change from time to time.2. The PayNow [SGD] payment method is ONLY supported under the Singapore Dollar [SGD] in the Singapore region. 3. Ensure that NO virtual private network (VPN) has been enabled duri