SEAGM User Guide

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User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

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Scam Alert: Common Tactics and Red Flags Everyone Should Know

Online scams are more sophisticated than ever, targeting people through emails, fake websites, online marketplaces, social platforms, and even dating apps. At SEAGM, we believe that awareness is your best defence. Here’s a breakdown of common scam tactics, real-life examples, and simple tips to help

How to view your order status in SEAGM?

When you submit an order at SEAGM, "My Orders" begins to update the order status. You may view the status/details of your order at any time by visiting the "My Orders" page under your SEAGM account. These are some visual pictures that represent an order status as shown below: A: If your order sta

FAQs: Direct Top-Up Order Issues on SEAGM

1. My order status shows “Completed”, but the amount has not been credited to my in-game account. What should I do?If your SEAGM order status shows “Completed” but the purchased credits, gold, diamonds, cash, or other items have not been reflected in your game account, please log out of your game ac

FAQs: SEAGM Account Identity Verification.

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

How do I activate the offered coupon codes for the use of the next transaction in SEAGM?

New features for redeeming coupon codes had just been introduced by SEAGM. SEAGM's members are now able to redeem and use the added coupons when performing checkout. Note: 1. Available coupons offered by SEAGM are for selected products ONLY. Items offered for the coupon will be displayed when you c

How to generate an e-invoice after spending in SEAGM?

SEAGM e-invoices: Only completed payments are eligible for invoice issuance. Each payment can generate an e-invoice only ONCE. To issue an invoice, please provide your tax information. Note: 1. Please make sure that the tax information is entered correctly. No changes are allowed once it's

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How to redeem God of War Ragnarök (Steam ROW) purchased from SEAGM?

Information:Platform: SteamDisallowed in the following countries: Argentina, Armenia, Azerbaijan, Belarus, Belize, Bolivia, Brazil, Brunei, Cambodia, Chile, China, Colombia, Costa Rica, Ecuador, El Salvador, Georgia, Guatemala, Guyana, Honduras, Hong Kong, Indonesia, Iran, Japan, Kazakhstan, Kyrgyzs

How to redeem Marvel's Spider-Man 2 (Steam LATAM) purchased from SEAGM?

Information:Platform: SteamAllowed in the following countries: Argentina, Bolivia, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, French Guiana, Guatemala, Guyana, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Suriname, Uruguay, Venezuela.Important n

How to redeem Marvel's Spider-Man 2 (Steam ROW) purchased from SEAGM?

Information:Platform: SteamDisallowed in the following countries: Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Republic of the Congo, Democratic Republic of the Congo, Ivory Coast, Djibouti, Equatorial Guinea, Eritrea,

How to redeem Starfield (Xbox/PC) code for Xbox purchased from SEAGM ?

About:Starfield is the first new universe in over 25 years from Bethesda Game Studios, the award-winning creators of The Elder Scrolls V: Skyrim and Fallout 4. In this next generation role-playing game set amongst the stars, create any character you want and explore with unparalleled freedom as you

How to purchase Street Fighter: Duel SEA in game weekly packs using Google Play Gift Card purchased from SEAGM?

Note: The Google Play gift cards sold by SEAGM are region-locked products. Please ensure that the gift card’s region matches the region of your registered Google account.Step 1: Once the purchase from SEAGM is completed, kindly retrieve your game card code in "My Cards".Step 2: Install and launch th

How to redeem Marvel's Spider-Man Remastered (Steam ROW) purchased in SEAGM?

In Marvel’s Spider-Man Remastered, the worlds of Peter Parker and Spider-Man collide in an original action-packed story. Play as an experienced Peter Parker, fighting big crime and iconic villains in Marvel’s New York. Web-swing through vibrant neighborhoods and defeat villains with epic takedowns.I